Shipping policy

Shipping Policy

Thank you for choosing Venati. We are committed to delivering your products efficiently and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time All orders are processed within 1–5 business days. 
 (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that high volume periods may result in minor delays.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: We proudly offer free standard shipping on all orders of $50 or more.

  • Standard Shipping: For orders under $50, standard shipping rates apply based on the carrier and destination.

3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number typically becomes active within 24 hours.

4. Damages & Lost Packages If your order arrives damaged or you experience any shipping issues, please contact us at support@venati.pet. We’ll work with you to resolve the issue as quickly as possible.

5. Contact Us If you have any further questions or concerns regarding your order's shipping status, please feel free to reach out to us:

  • Trade Name: Venati

  • Email:  support@venati.pet

  • Address: 138 37th St, Union City, NJ 07087, United States.